Consumer Protection

Two companies that made false claims about approvals for light rail stops near a luxury apartment building in Woden are fined more than $3 million each under consumer laws.

Dozens of HESTA super fund members told ABC News they weren't aware of the planned outage, despite HESTA announcing the seven-week freeze back in February. 

Builders take out insurance designed to cover clients' costs in the event they go bust. But some people are waiting for years for a payout and facing potential bankruptcy. 

The two tech giants were fined by the European Union's watchdogs as they step up enforcement of digital competition rules. 

The ACCC alleges that in advertising cars driving through water and rough terrains, LDV has misrepresented their "durability".

HESTA won't process super contributions, regular withdraws, investment switches and insurance claims until June, due to a system changeover. Consumer advocates and members have expressed concern about the freeze on funds.  

Popular video games are utilising harmful tactics to trap kids into spending more cash and more time gaming, a new consumer report finds.

The manufacturer of GLAD waste disposal and food storage bags, hit with $8.25 million federal penalty for making incorrect product recycling claims.

The corporate watchdog alleges delays by Hollard Insurance over a storm damage claim left a Victorian couple with no choice but to demolish their home.

Australian Super is one of two super funds being sued by ASIC over the handling of death benefit claims. A First Nations family says a deceased family member was mistreated by the fund. 

Faced with declining use of their assets, the firms that own Australia's gas pipelines are trying to shield themselves from the risks of their networks becoming stranded — and customers are paying the tab.

The Consumer Action Law Centre has used its new powers to make a "super complaint" to demand a ban on door-to-door sales, an issue they say has harmed vulnerable people for decades.

They were billed as the intelligent key to some sort of energy utopia, but smart meters are breeding confusion and broken trust, a watchdog finds.

A number of Australian superannuation funds have been hit with suspected cyber attacks, with members of one fund losing at least $500,000 in retirement savings. Stressed fund members also can't access their accounts, adding to the anxiety.

The Australian Competition and Consumer Commission (ACCC) alleged that City Beach offered 70 product lines containing button batteries for sale that did not comply with Australia’s mandatory button battery standards. 

Losing an eye is a traumatic experience, having an artificial eye made should help with the healing process. For these people, who were clients of Jack McDonald, it wasn't.

Sydney fraudster Melissa Caddick left investors almost $24 million out of pocket through their self-managed superannuation funds before she disappeared in November 2020.

Australia's corporate watchdog calls on superannuation funds to overhaul the way they deal with death insurance claims, noting excessive delays, poor customer service and ineffective claims handling.

The details of a price gouging ban would only be decided after an election, but there are precedents to draw on.

Despite Australians paying almost $7 billion for group insurance within super annually, new research shows more than a quarter aren't aware if they have cover or the details of their policies.